Now that I have broken up with American Express, I have been on the hunt for a new #1 credit card. While it doesn’t necessarily have to be a travel rewards card, it does have to do more than my American Express card did – and with no annual fee.
Enter … the MBNA Smart Cash Platinum Plus MasterCard. It was love at first sight.
This credit card is amazing. Seriously. Incredible. It’s not a travel rewards card like my Amex was, but the benefits it offers far surpasses the 1.25% in travel rewards points that I was receiving.
Here is the rundown of this cash back card:
- 5% cash back on gas and grocery purchases for the first 6 months
- 3% cash back on gas and grocery purchases thereafter
- 1% cash back for all other retail purchases
- Around-the-clock fraud protection
- Cash back cheques will be issued in $50 increments
- No annual fee
P.S. I’m actually really surprised that, after tweeting to @AmericanExpress at least 8-10 times about my dissatisfaction, I didn’t receive a single response from them. Not even an apology, or a “please contact Customer Service” courtesy response. Nothing. That’s a social media fail, if I’ve ever seen one.
Hey, remember when I received my first fraudulent American Express charge back in February? And then I received my second fraud charge earlier this month, followed by my third and fourth fraud charges (both to Netflix) two weeks ago? Well GUESS WHAT!? I received my fifth fraud charge to my CANCELED American Express card a couple of days ago.
I asked again, how are things being charged to my credit card if it was canceled back in February? I got another roundabout answer. She said that if I had recurring charges from before, then they can still be billed to my account. Which totally doesn’t make sense, because 1) I’ve never had recurring charges to my account, and 2) how can it still go through if that credit card number has been canceled? What does “canceling” a card actually do?
I. HATE. American Express.
Which is funny, because I’ve always loved my Amex card. Up until this year, I’ve never had a problem with it. It’s been my #1 card for as long as I’ve had it. But, after I get the refund back, I’m going to cancel my account. I’ve had enough. This is ridiculous. No travel rewards points are worth this much hassle. Epic fail, American Express.
So, not one week after having to call into Amex to dispute a fraudulent credit card charge, I notice on Friday that another one has gone through on my account! This time, it was a $7.99 U.S. monthly subscription service to Netflix.
Once again, I called into Amex (seriously, I should put them on speed dial!). The guy was really helpful and polite. He said that the charge went through on the very first card number I held on the account (which was canceled back in February when I noticed the first fraud charge to my Amex). Every time I call in, I ask how it’s possible for charges to go through on a card that has been canceled (whether it was the main card on the account, or the canceled supplemental card), and nobody is ever able to give me an answer. What is the point of canceling a card, if charges keep going through!?
Anyway, we had a conference call with Netflix who suspended the account that my credit card was tied to, and said they would issue the information to their fraud department, who would then determine the outcome. They said it would take a few business days for them to process the request and go through my information, but by the very next day (Saturday), I had received an e-mail saying that all charges were going to be reversed. And by Monday, the money had been credited back to my card.
Amex has great customer service, and they were able to reverse all 3 fraudulent charges I’ve found on my account this year … but I’m not sure what I can do now to stop this from happening again. It’s frustrating and annoying!