An update on trying to get my hotel refund

Well I called Allegiant back later yesterday afternoon. I spoke to a woman about my situation, and she referred to the notes on my account left by the previous rep, and then went to talk to her supervisor. She said that my case had been referred to their ‘hotel reservations’ department, and that I should wait at least 3-4 business days and then give them a call back to get updated on the situation.

She went onto tell me that it was Harrah’s that needs to deal with this situation directly, and that it wasn’t really Allegiant’s job to do the work to get a refund that they knew nothing about.

So I guess I’ll just sit around and wait and hope that it gets resolved soon. But it’s definitely frustrating.