Dear U-Haul: you’re killing me here!

U-Haul. What can I say about them? I just got a call from them, saying they found 3 damage spots on the vehicle that I didn’t report when I did my walk-around. They said I would be fully liable for all of the costs, because I didn’t opt for the insurance. The woman on the phone was pretty straight-forward, but was nice enough and said that I should fight the charges because that bitchy customer service rep didn’t do a walk around of the vehicle with me when I first went to get it, and legally she HAS to. She said the back end looked like I had just plowed into a building (we were never even close to a building!), and also noted there was a puncture wound on the top of the vehicle and on one of the sides (and did you know that even if you opt for the insurance, that still doesn’t cover the top of the vehicle!?). She also noted that it was going to be pretty darn expensive to repair. WHAT!

I was so angry and at work and on the verge of tears after I hung up with her, so I immediately called BF. Not really sure why, since there was nothing either of us could do about it while we were both at work.

About 10 minutes later, the U-Haul woman called back and said that she called the head office in Phoenix, and explained my situation with them. She said that they ruled that since that CSR didn’t do a walk around with me, I couldn’t be held liable for any of the damage. I was SO relieved! There was no way I could have paid that bill without going into debt. Especially with my depleted and pathetic EF dwindling down to under $1,000.